{"id":987484608,"date":"2021-08-02T11:33:12","date_gmt":"2021-08-02T11:33:12","guid":{"rendered":"https:\/\/www.alistairgroup.com\/?p=987484608"},"modified":"2023-01-30T11:34:37","modified_gmt":"2023-01-30T11:34:37","slug":"visibility-through-a-customer-dashboard","status":"publish","type":"post","link":"https:\/\/www.alistairgroup.com\/visibility-through-a-customer-dashboard\/","title":{"rendered":"VISIBILITY"},"content":{"rendered":"<h1><\/h1>\n<h1 style=\"text-align: center;\">VISIBILITY THROUGH A CUSTOMER DASHBOARD<\/h1>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-987484609\" src=\"https:\/\/www.alistairgroup.com\/wp-content\/uploads\/2023\/01\/2A5A0240.jpg\" alt=\"\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.alistairgroup.com\/wp-content\/uploads\/2023\/01\/2A5A0240.jpg 1200w, https:\/\/www.alistairgroup.com\/wp-content\/uploads\/2023\/01\/2A5A0240-980x653.jpg 980w, https:\/\/www.alistairgroup.com\/wp-content\/uploads\/2023\/01\/2A5A0240-480x320.jpg 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw\" \/><\/p>\n<p><strong><em><span data-preserver-spaces=\"true\">Lack of supply chain visibility is a major challenge for many companies and industries, even in this age of digitisation.\u00a0<\/span><\/em><\/strong>Whilst m<span data-preserver-spaces=\"true\">anual data entry and antiquated systems remain commonplace, those who leverage technology to better manage their supply chain often claim this step to be a major competitive advantage.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Alistair Group recognised the need to provide clients with supply chain visibility via our real-time dashboards. This solution, in turn, brings some much-needed visibility for our customers and reduces unnecessary touchpoints throughout a shipment\u2019s journey.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Each of our clients has a customised dashboard to access real-time updates on the fleet status, and thus the status of each of their shipments. Additionally, our dashboard provides full reports for each warehouse, access to relevant photos and proof of delivery documentation and has the added benefit of allowing cargo to be searched by client Purchase Order (PO) number.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">With our customer dashboard the following information is at your fingertips:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Client\u2019s internal reference number<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Cargo Status<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Last Update<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Truck details<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Current Location<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Estimated Delivery Date<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Supporting Docs<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Cargo Photos<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">and many other fields as per client requirements\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">However, this major step to bring visibility to our customers did not come without its fair share of challenges during the implementation stage. With a large portion of our customer base in mainland China, we had a rather prominent and sophisticated firewall to overcome!\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">For Alistair Group to provide an equally world-class customer experience across the globe and comply with the Chinese government\u2019s data protection laws, we needed to have a separate dashboard with our infrastructure in China. We were able to keep Chinese user data in China and become compliant with Chinese regulations while ensuring the dashboard remained fast, responsive and secure.\u00a0<\/span><span data-preserver-spaces=\"true\">While the process was rather complex, Alistair Group dashboards and our sophisticated, in-house developed Road Freight and Clearance Document Management System are now truly accessible globally, including to mainland Chinese users via\u00a0<\/span><a class=\"editor-rtfLink\" href=\"http:\/\/alistairgroup.cn\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">alistairgroup.cn.<\/span><\/a><\/p>\n<p><span data-preserver-spaces=\"true\">Ultimately, we have been able to create a powerful, efficient tool, upon which a number of our customers rely for clear and unrestricted visibility.\u00a0<\/span><span data-preserver-spaces=\"true\">We have said goodbye to late pre-alerts, manual reporting and misplaced emails.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7375\" src=\"https:\/\/legacy.alistairgroup.com\/wp-content\/uploads\/2021\/08\/pasted-image-0.png\" sizes=\"auto, (max-width: 401px) 100vw, 401px\" srcset=\"https:\/\/legacy.alistairgroup.com\/wp-content\/uploads\/2021\/08\/pasted-image-0.png 401w, https:\/\/legacy.alistairgroup.com\/wp-content\/uploads\/2021\/08\/pasted-image-0-300x176.png 300w\" alt=\"\" width=\"370\" height=\"217\" \/>\u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/legacy.alistairgroup.com\/wp-content\/uploads\/2021\/08\/Alistair-Group-Tracking-Office-11.png\" width=\"335\" height=\"217\" \/><\/p>\n<p style=\"text-align: right;\"><em>Matt Edwards (Commercial Lead \u2013 Road Freight) | 02 August 2021<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>VISIBILITY THROUGH A CUSTOMER DASHBOARD &nbsp; Lack of supply chain visibility is a major challenge for many companies and industries, even in this age of digitisation.\u00a0Whilst manual data entry and antiquated systems remain commonplace, those who leverage technology to better manage their supply chain often claim this step to be a major competitive advantage.\u00a0 Alistair [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":987484613,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[27,10],"tags":[66,32],"class_list":["post-987484608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clearance","category-news","tag-template-1","tag-visibility"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/posts\/987484608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/comments?post=987484608"}],"version-history":[{"count":4,"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/posts\/987484608\/revisions"}],"predecessor-version":[{"id":987484614,"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/posts\/987484608\/revisions\/987484614"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/media\/987484613"}],"wp:attachment":[{"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/media?parent=987484608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/categories?post=987484608"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alistairgroup.com\/wp-json\/wp\/v2\/tags?post=987484608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}